Complaints

Complaints Procedure

If at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

If you wish to make a formal complaint, the matter will be investigated by Kevin Byrne.

Any initial complaint will receive an acknowledgement within 48 hours of being made from Kevin Byrne. Any subsequent investigation will be concluded within 7 days of any complaint being made. Any adjudication of your complaint will be made by Kevin Byrne.

Should you remain dissatisfied with the outcome of your complaint, you may contact the Legal Ombudsman. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have then you must take your complaint to the Legal Ombudsman:

Within 6 months of receiving a final response to your complaint; and

No more than one year from the date of the act/omission; or

No more than one year from when you should reasonably have known there was cause for complaint

The Legal Ombudsman can be contacted on email at enquiries@legalombudsman.org.uk

You can view the Legal Ombudsman website at http://www.legalombudsman.org.uk/

The address of the Legal Ombudsman is:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

The Legal Ombudsman can be called on 0300 555 0333

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the https://www.sra.org.uk